We collect information you provide directly to us when using the Services. For example, we collect information when you download our mobile application(s), register for our Services, sign up for an account, complete a survey or other form, participate in any interactive features of the Services (including any video or audio call features we provide), apply for a job or to become a guide, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, mailing and billing address, user ID, work experience and education, and any other information you choose to provide.
In additional to the information described above, you may choose to provide additional information to help us identify the appropriate guide for you or in conjunction with your sessions with our guides or your communications with us or other users through the Services. For example, you may provide information about your title, employment details, language, gender, marital status, nationality, or other information about you and your personal or professional experiences and objectives. We also collect information about your use of the Services, such as how often you use various features of the Services, participation in various programs, engagement status, and session ratings.
When you access or use the Services, we may automatically collect information about you. This type of information is aggregated and anonymous, and includes the following:
We may also obtain information from other sources, such as list providers and publicly available sources, and combine that with information we collect through the Services. We also may receive information about you from our personnel with whom you interact through the Services.
We use the information we collect to provide, maintain, and improve the Services, including to assess and improve the quality of the Services, configure your account, or customize content for you. Some of these uses are required in order for us to be able to provide the Services to you. In other cases, you can choose whether and how we can use your information. For example, we may use the information we collect from or about you to:
We may disclose aggregated, anonymized information about our users without restriction, as long as such information cannot be used to identify any such user. For example, we may analyze aggregated data to identify trends in specific industries or job functions. We may disclose personal information for the purposes described below.
We do not track users over time across third-party websites, and therefore we do not recognize or respond to browser-initiated Do Not Track signals.
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. We do not share personal information for direct marketing purposes.
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including for backup or archival purposes, to analyze and improve the Services, and to meet our legal, regulatory, or other compliance obligations.
We are committed to protecting the security of your personal information. We and our third-party service providers have implemented and maintain commercially reasonable security technologies and procedures to help protect your personal data from accidental loss and from unauthorized access, use, alteration or disclosure. Nevertheless, you are responsible for keeping your account credentials confidential and for exercising discretion and good judgment in choosing what information to share. No method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee absolute security.
We do not engage in targeted advertising. However, we may communicate with you to tell you about our programs or features of the Services that may be of interest to you. You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us at firstname.lastname@example.org. If you opt out, we may still send you non-promotional communications, such as messages about your account, your participation in our programs or use of the Services, or our ongoing business relationship with you or your organization.
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
150 Baker Avenue Extension, #302
Concord, MA 01742
Date: March 22, 2019