Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by posting an updated Privacy Policy on our website and/or by sending you a notice of the update. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for reviewing this Privacy Policy whenever you access the Services to stay informed about our information practices and the choices available to you.

We collect information you provide directly to us when using the Services. For example, we collect information when you download our mobile application(s), register for our Services, sign up for an account, complete a survey or other form, participate in any interactive features of the Services (including any video or audio call features we provide), apply for a job or to become a guide, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, mailing and billing address, user ID, work experience, and education, and any other information you choose to provide.

In addition to the information described above, you may choose to provide additional information to help us identify the appropriate guide for you, or in conjunction with your sessions with our guides or your communications with us, or other users through the Services. For example, you may provide information about your title, employment details, language, gender, marital status, nationality, or other information about you and your personal or professional experiences and objectives. We also collect information about your use of the Services, such as how often you use various features of the Services, participation in various programs, engagement status, and session ratings.

When you access or use the Services, we may automatically collect information about you. This type of information is aggregated and anonymous, and includes the following:

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1. Log Information: We may log statistical and analytical information about your use of the Services, such as the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to the Services.
2. Device Information: We may also collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
3. Information Collected by Cookies and Other Tracking Technologies: We may use technologies that enable automatic collection of information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us remember you, improve our Services and your experience, see which areas and features of our Services are popular, and count visits. You may refuse to accept cookies by adjusting the settings on your browser, and you may delete cookies that have already been placed there. However, if you refuse or delete our cookies, you may be unable to access certain parts of the Services or have to re-enter information in order to use the Services. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

We may also obtain information from other sources, such as list providers and publicly available sources, and combine that with information we collect through the Services. We also may receive information about you from our personnel with whom you interact through the Services.

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We use the information we collect to provide, maintain, and improve the Services, including to assess and improve the quality of the Services, configure your account, or customize content for you. Some of these uses are required in order for us to be able to provide the Services to you. In other cases, you can choose whether and how we can use your information. For example, we may use the information we collect from or about you to:

1. Provide and deliver the products and services you request, process transactions, and send you related information
2. Verify your identity and, if applicable, authorization for you to use the Services (such as from your employer, where your employer is our client)
3. If you are a guide or employee, to determine your compensation and to compensate you
4. Respond to your comments, questions, and requests
5. Send you technical notices and other administrative messages
6. Communicate with you about products, services, offers, promotions, rewards, and events offered by us or others, and provide news and information we think will be of interest to you
7. Monitor and analyze trends, usage, and activities in connection with the Services
8. Conduct research, analysis, and surveys
9. Personalize and improve the Services and provide content or features that match user profiles or interests
10. Carry out any other purpose for which the information was collected as disclosed to you.

We may disclose aggregated, anonymized information about our users without restriction, as long as such information cannot be used to identify any such user. For example, we may analyze aggregated data to identify trends in specific industries or job functions. We may disclose personal information for the purposes described below.

When you use the Services, we may share information about you with our guides or other personnel so that they can provide specific services to you. We may also share information relating to your use of the Services with the employer or other entity that has sponsored your use of the Services, such as the program you selected and how you used the Services (such as the number of sessions you attended). We will not, however, share the content of your sessions with your employer or other sponsoring entity unless we have your consent to do so or as necessary to protect the rights, property, or safety of others. We may also share or transfer information about you as follows or as otherwise described in this Privacy Policy:

1. To fulfill the purpose for which you provided it, such as to enable your participation in a group session or pair you with a subject-matter expert or guide
2. With service providers whose products and services we use to support our Services, such as calendaring and collaboration tools, survey platforms, and administrative functions, that are bound by contractual obligations to keep personal information confidential
3. To comply with a court order, law, regulation, or legal process, or to enforce or apply our Terms of Service or other agreement between you or your organization and us
4. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of you, us, or others
5. In connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company
6. With your consent or at your direction, including if we notify you through the Services that certain information you provide will be shared in a particular manner, and you provide this information.

We may allow others to provide analytics services on our behalf. For example, we may use Google Analytics to measure usage of the Services and improve the Services and our user experience. You can read more about Google Analytics at www.google.com/policies/privacy/partners. We do not sell your personal information or engage in third-party behavioral advertising. We may use limited first-party data to create or exclude audiences on digital platforms in order to deliver or measure communications relevant to existing users of our Services. We continually develop and improve our platform and features of the Services, and we will update this Privacy Policy to reflect our use of the services described above or additional services as they develop.

We do not track users over time across third-party websites, and therefore we do not recognize or respond to browser-initiated Do Not Track signals.

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. We do not share personal information for direct marketing purposes.

Depending on your state of residence, you may have the right to:

1. Access, correct, or delete your personal information
2. Opt out of the sharing of personal information for cross-context behavioral advertising
3. Request a description of the categories of personal information we collect, the sources, the purposes, and the categories of third parties with whom we share information

We do not sell personal information as defined under applicable state privacy laws.
To exercise your rights, contact us at info@reachire.com.

We are based in the United States, and at present, the Services are offered in the United States to U.S.-based clients and individuals. Accordingly, the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the collection and use of your information, as described in this Privacy Policy, in the U.S.

We retain personal information only for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data, legal requirements, and the nature of our relationship with you.

We are committed to protecting the security of your personal information. We and our third-party service providers have implemented and maintain commercially reasonable security technologies and procedures to help protect your personal data from accidental loss and from unauthorized access, use, alteration or disclosure. Nevertheless, you are responsible for keeping your account credentials confidential and for exercising discretion and good judgment in choosing what information to share. No method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee absolute security.

You may update, correct, or delete information about you at any time using the tools and settings available to you through the Services or by contacting us at info@reachire.com. Please note that we may retain certain information as required by law or for legitimate business purposes as described in this Privacy Policy. We may also retain cached or archived copies of information about you until they are deleted in the normal course.

We may use first-party information that you provide to us—such as your name, email address, phone number, or other contact details to match you with advertising audiences on third-party platforms, including Google Ads, for the purpose of measuring campaign performance, reaching users with relevant information, or excluding existing users from seeing certain campaigns. Before being shared with these platforms, personal identifiers are hashed or otherwise transformed in accordance with the platform’s security requirements. We use Customer Match and similar audience features only for purposes permitted under applicable law and platform policies. We do not sell personal information or permit third parties to use your personal information for their own marketing purposes. You may opt out of our use of your information for advertising audience matching at any time by contacting us at info@reachire.com.

We use cookies, pixels, and similar technologies to understand how users engage with the Services, improve performance, and support limited advertising functions such as audience creation, measurement, and reach optimization. These technologies may be provided by third-party partners, including Google, Meta, LinkedIn, and other analytics providers.

Where required by law, we request your consent before placing non-essential cookies.

You may adjust your browser or device settings to refuse cookies or to notify you when cookies are in use. Some features of the Services may not function properly without certain cookies enabled.

We may share limited personal information (such as hashed email addresses or engagement indicators) with service providers that support our analytics, measurement, and advertising activities. These partners process data solely on our behalf and according to our instructions. We do not allow these third parties to use your personal information for their own purposes.

We may use automated tools, algorithms, or machine learning technologies to analyze usage patterns, improve our Services, personalize content, and support matching users with guides or program resources. These tools do not engage in automated decision-making that produces legal or similarly significant effects.

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.