What you bring to the program
On behalf of our client, T-Mobile, we are in search of an Operational Insights Analyst to join our return-to-work program at their offices in the metro-Seattle area starting in November 2019. This is a paid, 6-month, returnship designed for professionals returning to the workforce after a career break. The program is built around a cohort-based model that allows individuals to re-enter the workforce in a supported way with a group of fellow returning professionals. We provide a 1-week intensive onboarding specially designed to build the skills one needs to successfully re-enter the workforce. This proven approach fosters camaraderie among colleagues, builds confidence and upgrades technology and professional skills that will be invaluable throughout this next phase of their career.
If accepted to the program with T-Mobile, you will have the chance to work at one of the world’s most prestigious technology companies and ranked by Forbes and Fortune as one of the best employers for Women and Diversity candidates. In this program, you will work side-by-side with the best professionals in the industry doing real and meaningful work that directly impacts the Company’s business and its customers, all while sharpening your skills, acquiring experience in your areas of interest. You will also engage with senior leaders, receive mentorship, and connect with members of the Company’s Employee Resource Groups (ERGs). At the end of the program, candidates may be eligible for full-time or extended contracting work, but this is not guaranteed.
About the role
The Operational Insights Analyst is responsible for supporting the Operations organization's continuous improvement initiatives utilizing a broad range of data sources, analytical methods, and business approaches to deliver actionable recommendations to executive sponsors. You will provide analytical support (including analytical systems development) by dissecting and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to policy, procedure, and business practices. Responsible for identifying operational opportunities to improve customer experience and reduce cost to serve, initiating and leading cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement.
- Bachelor's degree in Quantitative, Business or computer-related field such as mathematics, econometrics, statistics, operations research, or computer science
- Data Analysis
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- 2-4 years' experience working with relational databases (Teradata, Oracle, MS SQL server)